- How are customizations performed when I require them?
Once we agree upon the enhancement(s) to be made to your system, we provide a proposal containing the cost and delivery time of the change(s). As development changes are made, our customers may view the changes using a Microsoft web browser and navigating to our secure development website specific to the customer. In this way, enhancements may be used and tested by customer staff to insure that expectations are met and satisfied. All enhancements must be sanctioned by our customer before the changes are implemented into your production environment.
- Do your systems accept data from external database systems?
Yes. Information interfaces may be established with any system capable of extracting and producing a fixed length ASCII text file. Major systems interfaced include:
- JD Edwards
- Optiva Formulation System (OFS)
- Various In House systems
Additionally, our systems produce reports in Microsoft Excel, Adobe PDF, and Microsoft CSV file formats.
- How scaleable are your systems?
Whether you are using any of our systems in a single laboratory or manufacturing facility or wish to expand your business reach across multiple facilities, our products are delivered with the built-in capability to expand to meet your business needs. No additional programming or modules to buy is necessary.
Best of all, there are no additional user licenses (seat licenses) to purchase or increased support costs associated with the wider reach into your business community. Our products are licensed on database instances and not upon number of users or separate facilities within your business community that use our systems.
- What other features do your products offer to ease our day-to-day use and administration?
A primary goal in the design architecture of our systems is to empower our customers to define and manage information that is displayed to users during the process of performing tests, entering product quality audits, and many other tasks within our systems. Basically, this means that nothing is “hard-coded” for a particular customer that would involve us to re-code or change. We remark that calls to us should only be to report a bug, or request added functionality. Of course, we are happy to respond to any support need, but our point is that we design into each system the flexibility for users to manage their information themselves.
- How are your systems secured?
Users of our systems are not required to have individual database accounts. The system database is only accessed by the specific application being used. Each user has a unique account within the system which also dictates access to areas of the application, reports, etc. The management of user rights and privileges to access system information is governed by arbitrarily created user roles that are created and managed by system administrator(s) of the customer using one of our systems. Our hosted systems employ data encryption algorithms and secure socket layer (SSL) technology on our application web servers. Data is contained on separate servers away from the frontline application servers for improved security. We also support additional “layering” of security by using a customer data firewall for certification and authentication validation before accessing our hosted systems environment. Our hosted systems include data mirroring to a separate data center situated on a separate power grid and in different physical locations. See our Services Hosting Overview for more details.
- How are your systems licensed?
Our un-hosted systems are licensed to companies as a one-time
sale. No recurring license fees are collected after each
sale, and no restriction on the number of users (seats) exists
on any of our solutions.
- Do you offer web-based solutions?
Our solutions are fully web-based. They run on Internet Explorer browsers that
are readily available in work environments. A customer may choose to host our
solutions from behind their data firewall, or select our hosting services for
full management of the solution(s).
- Do you offer hosting services for your web based solutions?
Yes. We offer turnkey hosted web based solutions to completely
manage your application and database systems. Our hosting
service releases our customers from the cost and aggravation
of software and system management and maintenance. Our industrial-strength
service is superior in its offerings of load balanced servers,
multi-fiber Internet connections, redundant DS-3 backbone
connections, and high service level guarantees.
- Do you provide software escrows?
Yes, we off all customers of any system the opportunity to become a beneficiary of any system that was purchased at a very reasonable yearly beneficiary fee paid directly to EscrowTech International located in Linden, Utah USA. www.escrowtech.com
- How are your systems supported?
A standard software maintenance support contract is available
for purchase each year from LYONS. The maintenance contract
enables the customer to obtain telephone and email support,
24/7, and obtain free upgrades to the base product whenever
they occur. Customizations to a specific solution, and requested
by a customer are available.
- Do I need a dedicated server to house and run the system?
No. The QATS database and support files may be placed on any server that supports
the Microsoft operating system architecture. Of course, with any Windows application,
resources such as memory and disk space should be maximized for best performance. Cross server architectures are possible with our systems.
- Must users have special software contained on their workstations in order to
access and use our systems?
No. A common web browser is sufficient to access and use any of our systems. Of course, each user must be validated to use any of our systems through common customer security practices.
- Do your systems interface with mini and mainframe databases?
Yes. Any customer system that is capable of exporting information in an ASCII
format may be interfaced with QATS or GradeCard®. The automated export of information
from a customer in-house system provides a periodic stream of data used by our
systems. However, no physical connection is made between the in-house information
system and the QATS or GradeCard® database. This one-way flow of information insures
that data integrity and synchronization always exists between both systems.